Project Design Options - Phase I - The Lab
Project Design Options Phase I: Numerous options provide flexibility

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Clients Select Scope and Set Multiple Objectives

Most clients design the Phase I scope to review an organization or business (Options I or II)
because these deliver the largest, most reliable, hard dollar benefits.

Because non-technology improvements are numerous and pervasive, virtually any design for project scope will be successful. However, several guidelines can increase the range of improvement benefits and the project payback.
  1. Scale - Larger organizations (based on head count) generate more benefits without increasing costs proportionately.
    For example, doubling the size of an organization being analyzed may increase costs by only 15–30%
  2. Duplication - Repetitive branch networks (e.g., multiple plants, bank branches, distribution centers) offer the highest payback since improvements can be discovered and implemented at lower cost.
  3. Completeness - Improving clearly-defined departments, locations or businesses is more effective than improving a single business process that encompasses a fraction of an organization
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Typical Improvement Objectives

  

Common Scope Options
  • Improve Operational Capabilities
    • Reduce cost
    • Improve service
    • Increase flexibility
    • Develop "scale-up" capability
  • Increase Revenue Productivity
    • Reduce sales downtime
    • Increase effectiveness of marketing and selling operations
  • Align Processes with Technology
    • Before deployment
    • During deployment
    • After deployment
  • Combined Options
    • Simultaneously target two or more of the above objectives
  
  • Review an Organization (Option I)

    Targets one or more clearly defined organizations (line/staff) within a business; focuses on improvements in that group, e.g.,
    • Field Sales
    • Finance
    • Production
    • Contact Center
    • Procurement
    • Marketing
  • Review a Business (Option II)

    Reviews an entire line of business (LOB) or an enterprise. May include multiple locations, countries and thousands of employees.
  • Review a Business Process (Option III)

    Targets a high-payback, firm-wide process across multiple organizational groups, e.g.,
    • Supply Chain
    • Record-to-Report
    • Order-to-Cash
    • Account Opening
    • Procure-to-Pay
    • Product Development
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