NON-TECHNOLOGY IMPROVEMENT
- Defining the Opportunity:
- Non-technology Methodologies
- Terminology
- Root Causes of Improvements
- Understanding the Blind Spots:
- Virtuous Waste Misperception
- Technology-driven Bias
- Improving with Non-tech Strategies:
- Activity-level Focus, Templates
- The Lab's Comprehensive Tactics
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SELF-FUNDING
- The Lab's Approach:
- Process Improvement Profit
- Self-funding Guarantee
- Improving with Templates
- Launching Phase I
- The Lab's Projects:
- Project Management Process
- Analysis & Design
- Implementation
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RESOURCE CENTER

Virtuous waste:
Hidden rework perceived by employees as positive work effort

Home Virtuous Waste - Hidden Rework

Virtuous Waste Misperception

The Virtuous Waste Misperception - Tangible waste, such as a scrap product, is readily acknowledged as negative - something to reduce. However, intangible waste (correcting order-entry errors) can easily be viewed by front-line workers as a positive, personally rewarding contribution. Management can see it as unavoidable administration, the cost of doing business. The Lab's templates spotlight and reduce this Virtuous Waste and change the perceptions of workers and managers.

Cut your virtuous waste in half,
save 20%

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Conventional BPM tools and workflow survey methods are made for manufacturing's tangible waste

Lean Six Sigma tools were originally developed for manufacturing operations where:

Rework is visible, waste is tangible: scrap, repairs, returns
An assembly line provides the business process definition
The steps for workflow analysis are obvious and consistent

Intangible non-manufacturing waste often eludes conventional methods

Today, most work is non-manufacturing activity and business process analysis must detect hidden rework and intangible waste.

Rework is less visible, waste is less tangible (e.g., over service)
No assembly lines provide business process definition
The steps for workflow analysis are not obvious

The Lab | 201.526.1200